Who Do Independent Hotels Really Compete With?

8 in 10 of your guests would switch to a short-term rental at the same price.

Primary research

What the Study Covers

Survey responses from real travelers, set against real market rates.

1,082 travelers

Surveyed on the most recent trip they paid to stay on

5 markets

The United States, United Kingdom, France, Spain and Portugal

12 months of market data

Daily median rates for hotels and short-term rentals, tracked side by side

7 actions

Changes an independent hotelier can make on the evidence in this report

By the Numbers

What the Research Found

1,082 travelers told us what they actually weighed before booking.

Twice as exposed as the big chains

30% of B&B and small-hotel guests also considered a short-term rental. At large hotels: 16%.

82% would switch at the same price

82% would consider switching at the same price or slightly lower.

45% compare when shown both types

When platforms show both types together, 45% of guests compare across categories.

Group trips drive the most comparison

When couples or groups decide together, 51% weigh more than one type of accommodation.

Loyalty points sway the checkout

Loyalty members browse rentals as much as anyone, but book hotels 56% of the time vs 40%.

25% rule you out on a price guess

A quarter of travelers skip the other option assuming it costs more, often without checking.

You've Seen Six Findings. There Are Ten.

The four findings still ahead build the case for seven concrete moves you can act on.

The Platform Effect

Booking Platforms Encourage Comparison

Most guests pick a type first

62% choose an accommodation type before they search and stay inside it. Most booking sites reinforce that habit.

Mixed results change that

On platforms listing both types, 45% compared across categories. Among direct bookers, only 29% did.

Where Independents Win

What Still Wins the Booking

Honest pricing is your sharpest edge

29% cite no extra fees. A surprise charge for wi-fi or parking hands that advantage straight back.

Breakfast and flexibility follow

38% point to breakfast included, and a short-term rental cannot readily match it. Free cancellation follows at 31%.

Price Against Your Real Competition

Automatically track short-term rentals and hotels to price for the guest you compete for.